Reference

Legal Terms That Apply to Your Account

These terms govern your use of panalotto, including how your account is managed, how transactions via GCash, Maya and InstaPay are processed, and what rights you hold as a user.

Account TermsPrivacy PolicyGCash & Maya TransactionsUser RightsJurisdiction Notice
panalotto Legal Terms That Apply to Your Account
HOW WE HANDLE THIS

Data, Cookies and Account Security

We collect only the information needed to run your account, process payments and meet our obligations. Here is how we handle the key areas your account touches — from data storage to how you can request changes.

Data Handling

Personal data linked to your account — including your registered email, mobile number and payment method details for GCash and Maya — is stored securely and never sold to third parties.

Cookies and Tracking

We use session cookies to keep you logged in across your browser and our mobile interface. Tracking cookies for analytics can be managed through your browser or device settings at any time.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, use the account lock option in your profile settings or contact live chat immediately.

Data Requests and Retention

You may request a copy, correction or deletion of your personal data by contacting support with your registered email. Retention periods follow our internal schedule, shared on request.

CONTACT CHANNELS

Reach Us About Any Legal Query

If you have questions about these terms, your account status or a specific transaction — including GCash or Maya deposits that need clarification — our support team can be reached through the channels below. Keep your registered account email and transaction reference handy when you get in touch so we can pull up your record without delay.

Live Chat Open the chat widget in your account dashboard. Available for account, transaction and policy questions during our published support hours.
Email Support Send your query to our support address found in the account help section. Include your registered email and the relevant transaction or policy reference.
Account Help Centre Our in-app help centre covers common policy questions, GCash verification steps and how to submit a formal account or data request.

Common Legal Questions from Account Holders

These are the questions we get most often about account terms, data rights and how our policies apply to everyday actions like GCash deposits or updating your details.

These terms apply to anyone who opens an account on panalotto. Access depends on local law — you must confirm that use of the platform is permitted in your location before registering.

Yes. Send a data access request to our support team using your registered email address. We will confirm receipt and provide your data within the timeframe set out in our retention policy.

All GCash, Maya and InstaPay transaction records are stored securely and linked to your account. You can request a transaction history through the account help section at any time.

We will notify you by email before any change takes effect. If you continue using the platform after the notice period, that counts as acceptance. You can close your account before the effective date if you do not agree.

Use the account lock option in your profile settings immediately, then contact live chat or email support with your registered email. Our team will investigate and secure your account.

You can submit a deletion request through our support channel. Some data may be retained as required under applicable legal obligations, but we will tell you what is kept and why.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.