Reference

Terms and Conditions That Apply to Your Account

These Terms and Conditions govern every interaction you have with panalotto — from opening your account to depositing via GCash or Maya and requesting a withdrawal. Read them carefully before you start, because using the platform means you agree to what is written here.

Applies to all account holdersCovers GCash, Maya, InstaPay paymentsSubject to local law and eligibilityUpdated terms take effect on postingContact support for any questions
panalotto Terms and Conditions That Apply to Your Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Data Handling

Account data — including your GCash or Maya details — is stored under encryption. We do not share your personal information with third parties outside of what is required to process your payments or comply with applicable law.

Account Access

You can review your account history, transaction records, and active terms at any time from your account dashboard. Requesting a copy of your stored data can be done by contacting support directly through live chat or email.

Dispute Resolution

If you believe a transaction processed through InstaPay or Maya was applied incorrectly, raise a dispute within 30 days of the transaction date. Our team will review the payment rail record and respond with a written outcome.

Account Closure

You may request account closure at any time via live chat or email. Any verified balance in your account wallet will be returned to your registered e-wallet — GCash, Maya, or InstaPay — subject to identity confirmation.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat The fastest way to ask about a specific clause or dispute a transaction. Open the chat widget from any page inside your account dashboard.
Email Support Send detailed queries — especially those involving account suspensions, identity verification, or withdrawal holds — to our support address listed in the Help section.
Help Centre The Help Centre covers common Terms questions: account name mismatches on GCash or Maya, transaction dispute steps, and how to request account closure.

Common Questions About Our Terms and Conditions

Yes. Whether you play live baccarat tables, Perya Color Game, crash games like Aviator, or place a bet on PBA basketball, the same Terms and Conditions apply to your account and all activity within it.

Withdrawals to GCash will be held until the name mismatch is resolved. Contact support with your account details and we will walk you through the identity verification step needed to clear the hold.

We can update the Terms at any time. The updated version is posted on this page immediately. Using your account after the update is posted means you accept the revised Terms.

Raise the dispute within 30 days by contacting support through live chat or email. Include the transaction reference number and the amount. We review the InstaPay record and respond in writing.

Yes. Promotional credits carry their own conditions published separately on the relevant promo page. Those conditions form part of these Terms and are binding once a credit is applied to your wallet.

Contact support via live chat or email to request closure. Your remaining verified balance is returned to your registered e-wallet — GCash, Maya, or InstaPay — after identity confirmation is complete.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.